How our service works

By accessing or using DIGIPOINT ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a legally binding agreement between you ("the Business", "you") and DIGIPOINT ("we", "our", "us").

DIGIPOINT is a cloud-based point-of-sale platform that provides tools for sales processing, inventory management, mobile money payment processing (including M-Pesa via the Safaricom Daraja API and Paystack-backed mobile money), card payments, analytics, and related business operations. The Service is delivered via web browser and supports offline functionality for continued operation during internet outages. DIGIPOINT is available across multiple countries and currencies.

• 3.1You must provide accurate, current, and complete information during registration.
• 3.2You are responsible for maintaining the confidentiality of your login credentials.
• 3.3You are responsible for all activity under your account.
• 3.4You must notify us immediately of any unauthorised use of your account.
• 3.5One person may not maintain more than one free trial account.

• 4.1The Service is offered on a subscription basis with monthly (KES 2,000/month) or annual (KES 16,800/year, 30% discount) billing cycles.
• 4.2All plans include a 7-day free trial. No payment is required during the trial period.
• 4.3Before your trial ends, you will be prompted to set up a payment method. Your chosen plan then begins and recurring billing applies.
• 4.4Payments are processed securely by Paystack. You may pay by card or mobile money (including M-Pesa) where supported.
• 4.5Subscription fees are non-refundable except as expressly stated in this agreement.
• 4.6We reserve the right to change pricing with 30 days' written notice.
• 4.7Non-payment may result in suspension or termination of access to the Service.
• 4.8You may cancel your subscription at any time. Access will continue until the end of the current billing period.

You agree not to:

• Use the Service for any unlawful purpose or in violation of Kenyan law
• Attempt to gain unauthorised access to other accounts or systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse-engineer, decompile, or extract source code from the Service
• Use the Service to process transactions for illegal goods or services
• Knowingly transmit malware, viruses, or other harmful code
• Engage in any activity that could damage, disable, or impair the Service

• 6.1You retain all ownership rights to the business data you enter into the Service.
• 6.2We claim no intellectual property rights over your data.
• 6.3You grant us a limited licence to process your data solely for the purpose of providing the Service.
• 6.4Our data handling practices are governed by our Privacy Policy.

• 7.1We perform regular automated backups of Service data.
• 7.2You are responsible for maintaining your own backups of critical business data.
• 7.3We are not liable for data loss resulting from your actions, including account termination or failure to export data before cancellation.
• 7.4Upon account cancellation, your data will be accessible in read-only mode for 30 days. After this period, data will be permanently deleted in accordance with our data retention policy.

• 8.1We strive for 99.9% uptime but do not guarantee uninterrupted access.
• 8.2Scheduled maintenance will be communicated in advance where possible.
• 8.3The Service includes offline functionality, but some features require internet connectivity.
• 8.4We are not liable for outages caused by third-party services (e.g., M-Pesa/Safaricom Daraja or Paystack API downtime, internet service provider disruptions).

To the maximum extent permitted by law, DIGIPOINT shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunity
• Data loss or corruption
• Service interruptions or downtime
• Claims arising from third-party integrations

Our total liability for any claim arising from these terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

• 10.1You may terminate your account at any time from your account settings.
• 10.2We may suspend or terminate your account for violation of these terms.
• 10.3Upon termination, your right to use the Service ceases immediately.
• 10.4Provisions regarding data ownership, limitation of liability, and dispute resolution survive termination.

• 11.1The Service, including its code, design, branding, and documentation, is the intellectual property of DIGIPOINT.
• 11.2You may not copy, modify, distribute, sell, or lease any part of the Service.
• 11.3The DIGIPOINT name and logo are trademarks. Use without permission is prohibited.

We reserve the right to modify these terms at any time. Material changes will be communicated via email or through the Service. Continued use after changes take effect constitutes acceptance of the modified terms.

These terms shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved in the courts of Nairobi, Kenya.

For questions about these terms, please contact us:

Email: [email protected]
Phone: +254 741 784 011
Address: Kakamega, Kenya